48-Hour Functional Guarantee (Exchange Only)
If your appliance is not functioning as represented within 48 hours of delivery/installation, we will repair or exchange it at no additional pickup or delivery charge.
Cosmetic concerns must be noted at delivery on the Acceptance Checklist.
Day 3–7 Safety Net
From day 3 through day 7, if our team confirms a functional issue, you may request an exchange or store credit. For buyer’s remorse or non-defect reasons (e.g., changed mind, sizing, previously disclosed cosmetics), a 15% restocking fee applies and a pickup/redelivery fee applies if needed.
After 7 Days
- GE appliances: covered by a one-year manufacturer warranty. Our team will gladly help you begin a service request if needed.
- Other brands: coverage may vary. We can provide access to a third-party warranty service for a nominal charge, and we also work with trusted local service partners for repair and maintenance referrals.
Conditions
- Exchanges/returns require the appliance to be in the same condition as delivered, with all included parts/accessories.
- Appliances must be installed with existing, code-compliant hookups; issues caused by access constraints, improper hookups, or third-party installation are not eligible.
- Cosmetic imperfections (if any) are disclosed prior to delivery; by completing your purchase and signing the Delivery Acceptance Checklist, you agree to accept such imperfections.
- We may request photos/video to help diagnose issues and schedule the appropriate resolution.
